Privacy Policy

1. Introduction

DOMESTIC AUDIO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. This policy applies to users worldwide and complies with applicable international data protection regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy laws.

2. Information We Collect

2.1 Personal Information

When you make a purchase or create an account, we may collect the following personal information:

• Full name
• Email address
• Billing address (street, city, state/province, postal code, country)
• Payment information (processed securely by Stripe; we do not store your full card details)
• Purchase history and license keys

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Process transactions: To process your orders, deliver products, and send purchase confirmations and invoices.
• Customer support: To respond to your inquiries and provide technical support.
• Product updates: To notify you about software updates, new features, and important announcements.
• Marketing communications: To send promotional materials and newsletters (only with your consent; you can opt out at any time).
• Improve our services: To analyze usage patterns and improve our website and products.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Fraud prevention: To detect and prevent fraudulent transactions and abuse.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and other jurisdictions where GDPR applies, we process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to fulfill our contractual obligations to you.
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention and service improvement.
• Consent: Processing based on your explicit consent, such as marketing communications.
• Legal obligation: Processing necessary to comply with legal requirements.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist us in operating our business (e.g., Stripe for payment processing, email service providers).
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets.
• Protection of rights: To protect our rights, privacy, safety, or property.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. When we transfer your data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data remains protected.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure data storage with encryption at rest

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Purchase records and license information: Retained indefinitely to provide ongoing support and updates.
• Marketing preferences: Retained until you unsubscribe or request deletion.
• Website analytics data: Retained for up to 26 months.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information (subject to legal retention requirements).
• Portability: Request a copy of your data in a machine-readable format.
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Withdraw consent for processing based on consent at any time.

To exercise these rights, please contact us at privacy@domestic-audio.com. We will respond to your request within 30 days.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold.
• The right to delete personal information held by businesses.
• The right to opt-out of the sale of personal information (we do not sell your data).
• The right to non-discrimination for exercising your CCPA rights.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential cookies: Required for basic website functionality.
• Analytics cookies: Help us understand how visitors interact with our website.
• Preference cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

12. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For users in the European Union, you also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.